Graphic comparison of old and new task management methods, showing a person standing between a traditional paper calendar and a digital app on a computer screen.

Kalliope Technology:
Advisory & Technical Process and Platform Optimization Services

Still doing things a little the old way and a little the new way?
Using your platform for a few data points but little else?
We help you refresh how you use your platform, quickly and effectively, so you get the most from your investment while your end users enjoy adopting it.

You’ve had your platform for a while,
but know it can do more for you!

Screenshot of a platform optimization assessment with numbered process items labeled as application request, initial credentialing, primary source verification, privileging, appointment, initial enrollment, mid-cycle privileges, ongoing monitoring, expirables, reappointment, new locations/states, payor revalidations, exit process, third-party application APIs, interdepartmental hand-offs. Some items marked as working well and some optimized.
A person with a confused expression standing next to a computer displaying a legacy system login screen, with a calendar on the table.
A person with a confused expression standing next to a computer displaying a legacy system login screen, with a calendar on the table.

Advisory & Technical
Platform & Process Optimization Services

You’ve had your platform for awhile now,
but know it can do more for you!

Our team can help you refresh how you use your current platform…..quickly & effectively!

When your team is still doing things a little bit the old way & the new way, or maybe just using your platform for a few data points but little else - Let our team come in to help you make the most of your investment & system.

We’ll keep a keen focus on optimizing how you complete credentialing and enrollment processes, while helping your end-users enjoy adopting your platform along the way!

  • Your platform can do a LOT!

    Our team can quickly assess your system and current processes to determine what is working well & what can be optimized.

    We’ll look at all processes that make up the lifecycle of a provider to help you get the most of your credentialing & enrollment platform:

    • Application Request Process

    • Initial Credentialing Process

    • PSV - Primary Source Verifications

    • Privileging Process

    • Appoint Process

    • Initial Enrollment Process

      • Non-Delegated Payors

      • Delegated Payors

      • Hybrid Payors

    • Mid-Cycle Privileges

    • On-Going Monitoring

    • Expirables

    • Reappointment

    • Add New Locations / States for Credentialing, Privileging & Enrollment

    • Payor Revalidations

    • Exit Process

    • 3rd Party Application APIs (think Workday, Salesforce, Security, Data Warehouses)

    • Interdepartmental process hand-offs

    We will help you rethink, redesign, reconfigure processes to optimize each process in the lifecycle of your provider!

  • We have a unique methodology by working through your provider’s lifecycle process-by-process to ensure every part of your platform is designed to meet your unique needs.

    Focused on understanding what your organization needs, layered on top of our deep expertise in what your platform can do, creates an effective optimization plan to help you get the most value from your platform as soon as possible!

    • How do you execute each process today?

    • Design the processes you need your platform to do based on your business model

    • Configure each process in your existing platform, by leveraging all the functionality available to you without disrupting day-to-day work!

    • Test the new processes with all appropriate stakeholders for approval & sign off

    We are part of your team, so we won’t just ‘advise’ you on how to configure your new platform - we are hands-on configuring your current system, while ensuring your staff is learning along the way!

    Leading immediate change. Delivering a team confident in how to use your system fully!

  • Compliancy is key in how your organization completes each required process of a provider’s lifecycle. As we offer design recommendations we will ALWAYS keep an eye on security, data integrity and compliancy in your design, as we help you make the most of your platform’s source-of-truth data with other applications throughout your enterprise:

    Compliancy Focus:

    • HIPAA

    • The Joint Commission

    • NCQA

    • CMS

    • State & Local Requirements

    Technical Integrations:

    • Workday

    • SailPoint

    • Data Warehouse

    • Find-a-Doc

    • …..and many more!

  • Effective Enablement Is KEY to Success: Our experts have helped you optimize your platform & customized it to meet your unique needs. Let us help you ensure everyone on your staff who will engage with your platform understands how to use it effectively based on their role.

    We create bespoke customized training content on your processes in your platform with learning channels such as:

    • Process guides

    • Short & long-form training videos

    • Remote or live enablement sessions

    Each learning modality allows your end-users to have a solid foundational understanding of your platform that will help drive immediate adoption of all your newly designed processes!

Platform Implementation With Your Provider at the Center of Design

Discovery

We initiate each engagement with a focused discovery phase. Which processes make up the lifecycle of YOUR provider at your organization? How do you execute on those processes today?

Design & Configuration

We don’t just teach a couple people how to set-up the system, or offer design ‘advice’ — We are hands-on configuring your system to meet your provider’s and your business process needs. Taking pressure off your team

Customized Enablement
& Go-Live Support

Let’s make sure your end-users, platform admins and executives are fully prepared to begin using your optimized platform for a seamless relaunch of each newly refreshed process!

Creating customized training material on your processes in your system ensures your team is ready to migrate to your refreshed platform successfully.

Post Relaunch Support to Drive Adoption & Long-Term Success

Our support doesn’t end at relaunch. We are with you after each newly optimized process is relaunched to ensure your end-users have an effective team to go to for questions that will come up.

This helps your team get the answer they need on a process question they have to keep your provider’s credentialing or enrollment moving forward successfully!

Flowchart depicting the onboarding and credentialing lifecycle with steps numbered from 1 to 14, highlighting that every step is managed on one platform. The chart includes processes like application request, credentialing, PSV process, enrollment, privilege granting, ongoing monitoring, reappointment, and exit, with key steps such as provider starts highlighted in yellow.
Flowchart depicting the onboarding and credentialing lifecycle with steps numbered from 1 to 14, highlighting that every step is managed on one platform. The chart includes processes like application request, credentialing, PSV process, enrollment, privilege granting, ongoing monitoring, reappointment, and exit, with key steps such as provider starts highlighted in yellow.
An infographic about process design, compliance, and enablement with sections numbered 1 to 4, discussing workflow processes, security and compliance, training, and adoption strategies, featuring icons, bullet points, and color-coded sections.
An infographic about process design, compliance, and enablement with sections numbered 1 to 4, discussing workflow processes, security and compliance, training, and adoption strategies, featuring icons, bullet points, and color-coded sections.

Our Methodology…. as easy as 1, 2, 3!

Provider Credentialing Lifecycle:

Provider Enrollment Lifecycle

Flowchart of the provider enrollment lifecycle. It starts with notified to begin provider enrollment, then initial provider enrollment, non-delegated payer applications process, delegated payer process, payer effective date follow-up, new location updates, payer re-validation process, CAQH profile updates, and exit process. The effective date is highlighted as 14-90 days, with a legend indicating stages such as initial enrollment, effective date, ongoing maintenance, and exit.

  • “We had less denials within a month!

    — Midwest Healthcare Services Organization

  • “Smoothest go-live of any application we've implemented."

    -- Client’s IS/IT Team

  • “Training on our process, not just general application how-to, made all the difference!

    __ East Coast Hospital System

Let's talk about your optimization project!

You may just be thinking of optimizing your current system, and need to talk through the advisory or hands-on technical support options.

You may already have had your system for years, but want your processes to be refreshed to meet current demand.

You may even have some ideas of what you want to optimize in your current system, but need some hands-on technical support to make it happen — We have you covered!

No matter where you are in your optimization, if you think you might need some advisory or technical hands-on support, let’s talk it through!