Illustration of a person in a headset standing in front of a computer monitor showing a setup screen with steps like workflows, payer rules, users & roles, and data import, along with a desk, books, and a calendar on the wall.
Illustration of a person in a headset standing in front of a computer monitor showing a setup screen with steps like workflows, payer rules, users & roles, and data import, along with a desk, books, and a calendar on the wall.

Advisory & Technical
Platform Implementation Services

Now that you’ve procured a new platform,
the work really begins!

Our team can supplement your team and liaise between internal & external stakeholders that are part of your project. IT/IS, Operations, your platform vendor and the all the end users of the new system to ensure your system is not only configured correctly…..but quickly & effectively!

  • Our team can supplement your team by quickly & seamlessly integrating and liaising between internal & external stakeholders that are part of your project:

    • IT/IS

      • Technical Project Leads

      • IT/IS Project Managers

    • Operations

      • The many operations stakeholders that will engage with your platform data

      • Operations Project Managers

    • Vendor(s)

      • Your new platform vendor Support Team

      • Your new platform vendor Implementation Team

      • Other application vendors you may wish to integrate your platform with

    • MSO / MSS Team(s)

      • The primary med staff team(s) and all end-users

    • C-Suite Executive Stakeholders

      • Assist in having your back during executive project updates!

    We will help you manage, inform & meet the strategic goals of each of your stakeholders!

  • We have a unique methodology by working through your provider’s lifecycle process-by-process to ensure every part of your platform is designed to meet your unique needs.

    Focused on understanding what your organization needs, layered on top of our deep expertise in what your platform can do, creates an effective implementation plan to help you get the most value from your platform as soon as possible!

    • How do you execute each process today?

    • Design the processes you need your new platform to do based on your business model

    • Configure each process in your new platform, by leveraging all the functionality available to you

    • Test the new processes with all appropriate stakeholders for approval & sign off

    We are part of your team, so we won’t just ‘advise’ you on how to configure your new platform - we are hands-on configuring your new system, while ensuring your staff is learning along the way!

  • Compliancy is key in how your organization completes each required process of a provider’s lifecycle. As we offer design recommendations we will ALWAYS keep an eye on security, data integrity and compliancy in your design, as we help you make the most of your platform’s source-of-truth data with other applications throughout your enterprise:

    Compliancy Focus:

    • HIPAA

    • The Joint Commission

    • NCQA

    • CMS

    • State & Local Requirements

    Technical Integrations:

    • Workday

    • SailPoint

    • Data Warehouse

    • Find-a-Doc

    • …..and many more!

  • Effective Enablement Is KEY to Success: Our experts have helped you build your new platform & customized it to meet your unique needs. Let us help you ensure everyone on your staff who will engage with your platform understands how to use it effectively based on their role.

    We create bespoke customized training content on your processes in your platform with learning channels such as:

    • Process guides

    • Short & long-form training videos

    • Remote or live enablement sessions

    Each learning modality allows your end-users to have a solid foundational understanding of your new platform that will help drive immediate adoption of all your newly designed processes!

A diagram for a strategic project implementation with a central figure surrounded by connections to different stakeholder groups, including C-suite executives, IT/IS, Operations, Vendors, MSO/MSS teams, and stakeholders.

Platform Implementation With Your Provider at the Center of Design

Discovery

We initiate each engagement with a focused discovery phase. Which processes make up the lifecycle of YOUR provider at your organization? How do you execute on those processes today?

Design & Configuration

We don’t just teach a couple people how to set-up the system, or offer design ‘advice’ — We are hands-on configuring your system to meet your provider’s and your business process needs. Taking pressure off your team

Customized Enablement
& Go-Live Support

Let’s make sure your end-users, platform admins and executives are fully prepared to begin using your new platform for a seamless go-live!

Creating customized training material on your processes in your system ensures your team is ready to migrate to your new platform successfully.

Post Go-Live Support to Drive Adoption & Long-Term Success

Our support doesn’t end at go-live. We are with you after go-live to ensure your end-users have an effective team to go to for questions that will come up.

This helps your team get the answer they need on the process question they have to keep your provider’s credentialing or enrollment moving forward successfully!

A digital infographic with three sections about process design, compliance-focused technology integration, and successful enablement. The first section discusses executing processes, the second highlights security and data integrity, and the third emphasizes tailored training and user empowerment. The visual includes icons of a computer screen, interconnected symbols, and illustrated people.
A digital infographic with three sections about process design, compliance-focused technology integration, and successful enablement. The first section discusses executing processes, the second highlights security and data integrity, and the third emphasizes tailored training and user empowerment. The visual includes icons of a computer screen, interconnected symbols, and illustrated people.

Our Methodology…. as easy as 1, 2, 3!

Provider Credentialing Lifecycle:

Flowchart illustrating the provider enrollment lifecycle, including steps from notification to begin provider enrollment, initial enrollment for all payers, payer application process, delegated payer process, payer effective date follow-up, new location updates, re-validation, profile updates, and exit process. The chart emphasizes the 14-90 day effective date timeline.
Flowchart titled 'The credentialing & enrollment lifecycle' showing steps from application request to exit process, with color coding for onboarding, provider starts, ongoing, and leave & exit stages, and a central message about managing each step on one platform.
Flowchart titled 'The credentialing & enrollment lifecycle' showing steps from application request to exit process, with color coding for onboarding, provider starts, ongoing, and leave & exit stages, and a central message about managing each step on one platform.

Provider Enrollment Lifecycle

  • “We had less denials within a month!

    — Midwest Healthcare Services Organization

  • “Smoothest go-live of any application we've implemented."

    -- Client’s IS/IT Team

  • “Training on our process, not just general application how-to, made all the difference!

    __ East Coast Hospital System

Let's talk about your implementation project!

You may just be thinking of implementing a new system, and need to talk through the advisory or hands-on technical support options.

You may already be in the middle of your implementation, and realize you need some extra support to get it over the finish line.

No matter where you are in your implementation, if you think you might need some advisory or technical hands-on support, let’s talk it through!